It could be that the dealers should be able to do this but don't know how to. Our anonymous tipster has similar concerns: "Remember that some of the JLR dealers are not optimal in fixing issues. " is full of holes and the manufacturers need to do something about it," he said. ![]() Watts plans to contact the dealer to get this sorted out while also raising awareness. We continually review our processes to identify further improvements to meet the security and privacy needs of our customers. Watts told El Reg: "I personally find it completely unacceptable that JLR simply pass on the responsibility for unbinding a previous owners app from the vehicle to the dealer, who I'm not convinced will always do it, to an independent dealer, who may not even be aware of it, or to the new owner, who unless they're tech savvy and want to use these features may not even be aware of them."Ĭustomer confidentiality and the security and privacy of customer data is paramount to Jaguar Land Rover. Watts was dissatisfied with this response. JLR said that the issues Watts had experienced wouldn't have arisen if sales procedures known to its registered dealers had been followed. Watts bought his car through an independent dealer.
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